Refund policy

At Apna By RTA, customer satisfaction is our priority. We carefully check all products such as Al Karam Cotton, Kamalia Khaddar, and Premium Boski before shipping. However, if you face any issue, our return and refund policy is outlined below.

1. Return Eligibility

You may request a return if:

  • The item is damaged or defective
  • You received the wrong product
  • The product has a manufacturing issue

Returns must be requested within 3 days of receiving the order.

2. Non-Returnable Items

We do not accept returns for:

  • Used or washed fabric/products
  • Products without original packaging
  • Items damaged due to customer handling
  • Sale or discounted items (unless defective)

3. Return Process

To initiate a return:

  1. Contact us at 0315 2434343 within 3 days of delivery
  2. Share your order details and issue photos (if applicable)
  3. Our team will review your request
  4. If approved, you will be guided for return shipment

4. Refund Policy

Once the returned item is received and inspected:

  • Refund will be processed within 5–10 business days
  • Refunds will be issued via bank transfer or agreed method
  • Shipping charges are non-refundable unless the issue is from our side

5. Exchange Policy

We also offer exchanges in case of:

  • Wrong item delivered
  • Size or product mismatch (if applicable)

Exchanges depend on stock availability.

6. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your bank/payment provider
  • Then contact us if still unresolved

7. Quality Assurance

All products are carefully checked before dispatch to ensure premium quality fabrics and customer satisfaction.

8. Contact Us

For returns or refund support:

Apna By RTA
📍 City Kamalia, Punjab, Pakistan
📞 0315 2434343
🌐 apnabyrta.com