Shipping policy
At Apna By RTA, we aim to deliver your orders quickly, safely, and efficiently across Pakistan. This Shipping Policy explains how we process and ship your orders.
1. Order Processing Time
- All orders are processed within 1–3 business days after confirmation.
- Orders are not processed on Sundays or public holidays.
- During peak seasons or sales, processing may take slightly longer.
2. Shipping Coverage
We currently deliver all over Pakistan, including:
- Major cities (Lahore, Karachi, Islamabad, etc.)
- Small towns and rural areas where courier service is available
3. Delivery Time
Estimated delivery times after dispatch:
- Major Cities: 2–4 business days
- Other Areas: 3–7 business days
Delays may occur due to weather conditions, strikes, or courier issues.
4. Shipping Charges
- Shipping charges (if applicable) will be displayed at checkout.
- In some cases, we may offer free shipping promotions.
5. Order Tracking
Once your order is dispatched, you will receive a tracking number via SMS or call so you can track your parcel through the courier service.
6. Delivery Partners
We work with reliable courier services in Pakistan to ensure safe and timely delivery.
7. Delivery Issues
If your order:
- Is delayed
- Arrives damaged
- Is lost in transit
Please contact us immediately so we can resolve the issue.
8. Incorrect Address
Customers are responsible for providing accurate shipping details. We are not responsible for delays or losses due to incorrect or incomplete addresses.
9. Contact Us
For any shipping-related queries:
Apna By RTA
📍 City Kamalia, Punjab, Pakistan
📞 0315 2434343
🌐 apnabyrta.com